Online Warranty Claim Submit

Warranty Claim Submission Instructions
At Foundation Homes of CNY, we are committed to the quality and longevity of our homes. To facilitate a seamless warranty- claim process, we encourage you to utilize our user-friendly online portal. Below are the steps to submit your warranty claim:

Step 1: Access the Online Warranty Portal
-Navigate to the Foundation Homes Warranty Portal at https://www.foundationhomescny/online-warranty-claim-submit/
-Click on “Online Warranty Claim Submission.”

Step 2: Submit Your Warranty Claim

Enter Your Home Information: Provide your home address, contact information (phone number and email), and your specific HBR Warranty #, which is listed on the front cover of your Warranty Booklet.

Select the Issue Category: Choose the relevant article and sub-section from the CNY Standards of Performance, Limited Warranty and Supplement to Contract Booklet (e.g., site work, concrete floors, basement floors and walls, etc.). For urgent issues such as lack of heat in winter, please contact our emergency heating line listed on your furnace immediately instead of using the online form. Life safety issues should directly contact 911.

Describe the Issue: Provide a clear description of the problem, noting when it started and its impact on your home. Detailed information will assist our team in diagnosing the issue effectively.

Upload Photos: Include clear photos or videos to illustrate the issue(s). Visual aids are crucial for our warranty team to assess the situation prior to dispatching a representative.

Submit Your Request: Once all details are entered, click “Submit” to finalize your claim. You will receive a confirmation email with a reference number to track your claim.

Step 3: Warranty Claim Processing
Our warranty team will review your submission within 3 business days. If additional information is needed, a team member will contact you. You will then receive an email outlining the next steps, which may include scheduling an appointment if necessary.

Step 4: Appointment Scheduling & Resolution
For non-emergency claims, appointments are generally scheduled within 10-14 business days, depending on availability. A team member or an approved subcontractor will perform the necessary repairs or inspections. Once the work is complete, you will receive an email confirmation of the resolution for your signature.

Warranty Coverage & Exclusions
Refer to the CNY Standards of Performance Homeowner Warranty Guide to understand the scope of your warranty coverage, including any exclusions. Please note that normal wear and tear, homeowner maintenance items, and damages due to neglect or misuse are not covered.

Questions or Assistance?
If you need help navigating the warranty portal or have any questions, please contact our Warranty Department:
📧 Email: warranty@foundationhomescny.com
📞 Phone: 315-640-0929
📍 Address: Foundation Homes of CNY
Attn: Warranty
913 Old Liverpool Rd Ste K
Liverpool NY 13088

Foundation Homes of CNY – Committed to Quality & Service
We value your trust in Foundation Homes of CNY and are dedicated to ensuring your home remains in excellent condition. Our team is here to support you throughout the life of your home!

Online Warranty Claim Submit

Dear Homeowner:

To ask the Seller to correct a defect in your dwelling that you think is covered by the Limited Warranty, you must either complete this form and submit it online or download the Warranty Claim form and send it to us through the U.S. mail.
Phone Number: